I'm going to talk about the transantiago and its development since its apperance.
when the yellow buses was on the street the poeple had to pay every time they get in, but now with the new system you only have to pay one time, I think that is better because you could save a lot of money.
the worst part of this system is the routes, because the people who did the master plan seems to forgot about the puputation who lives in the extrems of the city. other thing that is worst about this compared to the old system is the frecuency of the buses, which are very slow. sometimes I have to wait for over 30 minutes to finally get on the bus, and sometimes I just can't get in because the bus is full.
in spite of this I find that the system it's a little better that in the beginning. now there are more buses (altough they are not enuogh), but I don't thing that is much more better than before.
I don't now if it's for better or worst but the people is getting used to this system, so like everything in life, we maybe don't fights for our rights of having a decent bus system like we should have. the authority should try, really try to make things better, because they always do the things in a bad way and spect for that to work, in papper is all beautiful, but in the reallity is not. maybe if they care more about this it wouldn't be so hard to fix it.